General Terms and Conditions (GTC) of Pure Patches
for orders placed via www.purepatches-shop.com
As of: April 2026
1. Scope and Provider
1.1 These General Terms and Conditions (hereinafter "GTC") apply to all contracts concluded between
May Vision Ltd.
168 Triq San Kristofru
Valletta, VLT 1468
Malta
Commercial Register Number (Malta Business Registry): C 115560
Email: kontakt@purepatches-shop.com
(hereinafter "we", "us" or "Pure Patches")
and the customer (hereinafter "you" or "customer") via the website www.purepatches-shop.com (hereinafter "website").
1.2 Our GTC apply exclusively. Deviating, conflicting, or supplementary terms and conditions of the customer will only become part of the contract if we have expressly agreed to their validity in writing.
1.3 The contract language is German. The contract text will not be stored by us after the contract is concluded and will no longer be accessible to the customer after the order has been sent. However, the customer can save or print the contract text before sending the order using the usual browser function.
1.4 Only orders from consumers in the sense of § 13 BGB (German Civil Code) are accepted.
2. Conclusion of Contract
2.1 The presentation of products on our website does not constitute a legally binding offer, but an non-binding invitation to the customer to order goods from us (invitatio ad offerendum).
2.2 By clicking the "Order with obligation to pay" button (or a comparable designation), you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order will be sent immediately after the order is submitted via an automated email (order confirmation). This order confirmation does not yet constitute acceptance of your offer.
2.3 The contract is only concluded when we accept your order by a separate email (shipping confirmation) or ship the goods to you. If your orders relate to multiple products that are shipped at different times, separate contracts will be concluded accordingly.
2.4 We reserve the right to refuse an order, especially if the ordered product is not available or there is a problem with payment authorization.
3. Product Description and Disclaimer
3.1 Our products are lifestyle or wellness products. They are not medical devices or medicines and are not intended to diagnose, treat, cure, or prevent any disease.
3.2 The product descriptions and information contained on the website are for general information purposes only and do not replace medical or pharmaceutical advice. For health concerns, please consult a doctor or pharmacist.
4. Prices and Payment Terms
4.1 The prices stated on the website are final prices and include the statutory value-added tax. Any additional shipping costs incurred will be shown separately before the order is submitted and must be borne by the customer.
4.2 Payment is made via the payment methods offered on the website. By paying with a credit or debit card, you confirm that you are the authorized cardholder. All payment data will be processed in accordance with our privacy policy.
4.3 Price changes do not affect contracts already concluded.
4.4 If a price indicated on the website is obviously incorrect (e.g. due to a technical error), we are not bound by this price. In such a case, we will contact you immediately and give you the opportunity to maintain the order at the correct price or to cancel it.
5. Delivery and Shipping
5.1 We deliver to the delivery address you provided during the order process. The available delivery options and costs will be displayed during the ordering process.
5.2 Delivery times and options can be found in the information on our website. Unless otherwise stated, the delivery time to Germany is approx. 3–7 working days. Delivery times are non-binding, unless a fixed delivery date has been bindingly agreed upon as an exception.
5.3 If delivery is delayed due to circumstances beyond our control, we will inform you as soon as possible. If we are unable to deliver the goods within 30 days of the conclusion of the contract, both you and we have the right to withdraw from the contract.
5.4 Delivery within a single order can only be made to one delivery address.
5.5 Partial deliveries are permissible as far as this is reasonable for the customer and does not result in significant additional costs for them.
6. Transfer of Risk
6.1 In the case of consumers, the risk of accidental loss and accidental deterioration of the goods passes to you upon delivery of the goods. This also applies to mail order purchases.
7. Retention of Title
7.1 The delivered goods remain our property until full payment of the purchase price, including all ancillary costs.
8. Right of Withdrawal
Instructions on Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us
May Vision Ltd.
168 Triq San Kristofru
Valletta, VLT 1468
Malta
Email: kontakt@purepatches-shop.com
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To:
May Vision Ltd.
168 Triq San Kristofru
Valletta, VLT 1468
Malta
Email: kontakt@purepatches-shop.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for communication on paper)
Date
(*) Delete as appropriate.
9. Warranty for Defects
9.1 The statutory warranty rights for defects (§§ 434 ff. BGB) apply.
9.2 If the delivered goods are defective, you are entitled to subsequent performance. We may refuse the type of subsequent performance you have chosen (repair or replacement) if it is only possible at disproportionate costs and the other type of subsequent performance does not entail significant disadvantages for you. If subsequent performance fails, you have the right, at your discretion, to a reduction of the purchase price or to withdraw from the contract.
9.3 For consumers, the limitation period for defect claims is two years from the delivery of the goods.
9.4 If a material defect becomes apparent within one year of the transfer of risk, it is presumed that the item was already defective at the time of the transfer of risk, unless this presumption is incompatible with the nature of the item or the defect (§ 477 BGB).
9.5 The warranty does not cover natural wear and tear, damage occurring after the transfer of risk due to improper handling, excessive stress, unsuitable storage, or external influences not assumed under the contract, as well as non-reproducible software errors.
10. Liability
10.1 We are liable without limitation for damages resulting from injury to life, body or health, which are based on a breach of duty by us, our legal representatives or vicarious agents.
10.2 We are furthermore liable without limitation for damages based on intentional or grossly negligent conduct by us, our legal representatives or vicarious agents, as well as for damages resulting from the breach of a guarantee assumed by us and for claims under the Product Liability Act.
10.3 In the event of a slightly negligent breach of essential contractual obligations (obligations whose fulfillment is essential for the proper execution of the contract and on whose observance the customer may regularly rely), our liability is limited to the foreseeable damage typical for the contract at the time of conclusion of the contract. This generally corresponds to the order value of the respective order.
10.4 In all other respects, liability for slight negligence is excluded.
10.5 The aforementioned limitations of liability also apply in favor of our legal representatives and vicarious agents if claims are asserted directly against them.
10.6 Insofar as our liability is excluded or limited, this also applies to the personal liability of our employees, workers, staff, representatives and vicarious agents.
11. Set-off and Right of Retention
11.1 The customer can only set off against our claims if their counterclaims are legally established, undisputed or acknowledged by us.
11.2 The customer can only exercise a right of retention if their counterclaim is based on the same contractual relationship.
12. Customer Obligations
12.1 The customer is obliged to check the goods immediately upon receipt for obvious damage and transport damage and to report these immediately to the delivery agent and to us. Failure to make such a report does not affect statutory warranty claims, but it facilitates our investigation of damages and the assertion of claims against transport companies.
12.2 The customer must provide complete and correct information when ordering, particularly with regard to the delivery address and payment details. Any changes must be communicated to us without delay.
12.3 The products must be used in accordance with the enclosed product description and instructions for use. Any use of the products contrary to their intended purpose is at the customer's own risk.
13. Assignment
13.1 The customer may not assign claims arising from the contract to third parties without our prior written consent. § 354a HGB (German Commercial Code) remains unaffected.
14. Data Protection
14.1 We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable national data protection laws.
14.2 For details on the collection, processing and use of your personal data, please refer to our privacy policy on our website.
15. Online Dispute Resolution
15.1 The European Commission provides a platform for online dispute resolution (OS), which you can find at Consumer protection in the EU - Consumer Redress in the EU .
15.2 We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
16. Applicable Law and Jurisdiction
16.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory provisions of the state in which the consumer has their habitual residence remain unaffected.
16.2 The place of jurisdiction for all disputes arising from or in connection with these GTC is, if the customer is a consumer, the customer's place of residence.
17. Force Majeure
17.1 We are not liable for the non-fulfillment or delayed fulfillment of our contractual obligations if the non-fulfillment or delay is due to circumstances beyond our reasonable control (force majeure). This includes, in particular, natural disasters, pandemics, epidemics, official orders, strikes, lockouts, operational disruptions, supply chain interruptions, shortages at transport companies, war, terrorism, cyberattacks, and other unforeseeable and unavoidable events.
17.2 For the duration and extent of the impairment due to force majeure, we are released from our performance obligations. We will inform the customer immediately about the existence and expected duration of the impairment. If the impairment lasts longer than four weeks, both parties are entitled to withdraw from the contract.
18. Amendments to the GTC
18.1 We reserve the right to amend these GTC at any time with effect for the future. Amendments do not affect contracts already concluded.
19. Severability Clause
19.1 Should individual provisions of these GTC be or become ineffective or unenforceable after conclusion of the contract, the validity of the remaining provisions shall remain unaffected. In place of the ineffective or unenforceable provision, the effective and enforceable provision that comes closest to the economic purpose of the ineffective or unenforceable provision shall be deemed agreed.
20. Contact
If you have any questions about your order or these GTC, you can reach us at:
May Vision Ltd.
168 Triq San Kristofru
Valletta, VLT 1468
Malta
Email: kontakt@purepatches-shop.com
Further information can be found in the "Contact" section on our website www.purepatches-shop.com.
These GTC were last updated in April 2026.