General
Who is Pure Patches?
Pure Patches is a small family business with a clear conviction: health should be simple, suitable for everyday life, and sustainable.
With our supplement patches, we bring innovation and convenience together. Instead of capsules or powders, we offer a modern alternative that effortlessly integrates into your life. Discreet, uncomplicated, and developed for people who want to actively support their health.
I would like to stock Pure Patches in my store. Is that possible?
Of course!
Simply contact us via email or our contact form and we will get back to you as soon as possible.
Where is Pure Patches' company based?
We are a family-run business based in Malta and our products are shipped across the EU. Pure Patches operates under May Vision Ltd. with its headquarters in Valletta, Malta.
Where are the patches made?
We are a Malta-based company and ship our products exclusively from Europe. We work closely with our suppliers to ensure the highest quality standards throughout the entire production process. Our supplier, based in China, is one of the largest manufacturers of patches with over 15 years of experience. They hold several industry certifications, including:
- ISO 9001: This certification signifies adherence to quality management standards, ensuring our products consistently meet customer expectations and regulatory requirements.
- ISO 13485: This standard is specific to medical devices, demonstrating that our supplier maintains stringent quality management systems in the design, development, production, and distribution of our products.
- ISO 22716: This certification pertains to Good Manufacturing Practices (GMP) for cosmetic products, ensuring our beauty items meet industry-recognized standards.
These certifications, including ISO standards for quality, environmental management, or social responsibility, enjoy international recognition and assure our customers of our commitment to excellence and responsible practices in our manufacturing processes.
Are the patches vegan? Cruelty-free?
All our patches are vegan and cruelty-free.
We are proud to confirm that all our patches are cruelty-free, meaning they have not been tested on animals. We are committed to providing products that meet ethical standards and do not cause harm to animals during their development and testing.
Application
How do I use Pure Patches?
Pure Patches should be applied to clean, dry, and hair-free skin for best results.
A wear time of 8 hours is recommended. During this time, the patches can unfold their full effect. Longer wear times are not recommended.
If using another patch after the 8-hour wear time, it is recommended to use a different skin area.
When using, pay attention to the purpose of the patches and whether they fit the desired time of day.
Sleep Patches, for example, should only be worn when a quick falling asleep is desired. Energy Patches accordingly if you want to be supported with additional energy.
How do I remove Pure Patches?
Pure Patches can be easily peeled off the skin. If it is uncomfortable, using lukewarm water on the patch (simply rub with lukewarm water) can make removal easier.
It becomes even easier if you use a little oil (rub a little oil on the patch) to deactivate the adhesive and then peel the patch off the skin.
How long should I wear the patches?
A wear time of 8 hours is recommended. During this time, the patches can fully develop their effect. A longer wear time is not recommended.
If another patch is used after the 8 hours of wear, it is recommended to use a different skin area.
What happens if I wear the patches longer than 8 hours?
No contraindications are expected with longer wear times. Nevertheless, a maximum wear time of 8 hours is recommended and should not be exceeded. Should contraindications occur, the patch must be removed immediately and a doctor consulted if necessary.
If another patch is used after 8 hours of wear, it is recommended to use a different skin area.
Can I wear multiple patches at once?
Just as many people take various vitamins or supplements in capsule form daily, you can also combine patches, as long as their ingredients and effects complement each other. We recommend using no more than two patches at a time to avoid an overload of ingredients.
Choose patches that work harmoniously together and mutually support each other in their benefits.
What should I consider before applying Pure Patches?
For optimal results, the skin should be clean, dry, and hair-free.
If you have a known sensitivity to patches or any of the ingredients, consult a doctor before use.
Are Pure Patches suitable for children and adolescents?
Our patches are generally designed for adult use, and we recommend consulting a healthcare professional before use in children, especially considering the child's specific health conditions. Although many of our patches contain essential vitamins and minerals, it is crucial to ensure they are safe and appropriate for children, given their unique needs.
We strongly recommend consulting a pediatrician or healthcare provider. They can provide personalized advice based on your child's medical history, dietary habits, and overall health.
Can I use Pure Patches with other medications/vitamins/supplements?
While we cannot provide specific guidance on interactions between our patches and products from other manufacturers without knowledge of their full ingredient lists and formulations, we can offer some general advice.
Our patches are designed to deliver targeted doses of specific vitamins, minerals, and other active ingredients transdermally. If you are considering using our patches alongside other supplements, it is important to assess the cumulative intake of nutrients to avoid exceeding recommended daily allowances and minimize the risk of potential interactions.
We recommend consulting a doctor or pharmacist before combining our patches with other supplements. They can provide personalized advice based on your individual health status, medical history, and current supplement regimen.
Additionally, when introducing new supplements into your routine, we recommend starting with only one product at a time and monitoring for any adverse reactions or unexpected effects. This cautious approach allows you to assess how your body responds to each supplement and adjust your intake accordingly.
How long does it take until I feel an effect?
After you apply a patch, its ingredients immediately begin to enter your body and are released steadily over an 8-hour period. This direct delivery method ensures that the active ingredients bypass your digestive system and start working immediately. It is important to note that not all patches have an immediate, visible, or noticeable effect. The effectiveness of each patch depends on factors such as your body's specific needs and how the patch functions within your overall health routine.
Some ingredients have a direct noticeable effect (e.g., Sleep Patches after about 20 minutes), while others require a continuous routine over 2-4 weeks to fully unfold their effect.
What can I do to make the patches stick better?
If the patches do not adhere sufficiently to your chosen skin area, try a different skin area.
It is important that the skin area is clean, dry, and hairless. Previously used creams and soap residues should be completely removed.
Also, skin areas that are exposed to a lot of movement (e.g., too close to joints) can reduce adhesion.
Can I use the patches if I have sensitive skin?
If you have sensitive skin, please note that the patch may not be ideal for you. If you notice redness, irritation, or signs of an allergic reaction, remove the patch immediately and consult a doctor.
Can I use the patches along with antibiotics?
We do not recommend using Pure Patches while taking antibiotics. Antibiotics can affect how your body responds to supplements, and the combination could lead to undesirable interactions. If you are currently prescribed antibiotics or other medication, please consult your doctor before using Pure Patches.
Shipping & Returns
How do I track my order?
As soon as your order has been shipped, you will receive an email with all the tracking information.
How long does shipping take?
Shipping time is usually a maximum of 7 days. We strive to deliver your order as quickly as possible, but delays can sometimes occur.
More detailed information can be found on our Shipping & Delivery page.
Should you still have any questions, please feel free to contact customer service via our contact form.
How much is shipping?
Shipping costs depend on the total amount of your order and the destination country.
For orders over €40, you receive free shipping; otherwise, the amount depends on your destination country. You can find more detailed information on this under Shipping & Delivery
Which countries do you ship to?
We ship your order throughout Europe. If your destination country is not listed, please contact us using our contact form and we will be happy to assist you
What about refunds and exchanges?
We offer a 30-day money-back guarantee for our standard products purchased on our website. If you are not completely satisfied, you can request a return or refund within 30 days of purchase – usage is limited to once per product and order.
To request a refund, please contact us directly via our contact form. Subscription orders are non-refundable, so you should cancel before your next billing date if you no longer wish to receive them.
For faulty, incomplete, or incorrect orders, please send us an email at kontakt@purepatches-shop.com with your order number, a brief description of the issue, and a clear photo so we can assist you.
Refunds will be processed to your original payment method within 20 business days of approval. If more than 25 business days have passed since approval and you have not yet received your refund, please contact us directly.
Our full return and refund policy can be found HERE.
My item is damaged. What can I do?
Oh no - we're really sorry to hear that! Our goal is for all orders to be delivered in perfect condition.
Of course, we'll take care of it immediately.
Please send 2-3 clear photos of the issue to Kontakt@purepatches-shop.com and let us know whether you'd prefer a replacement or a refund. Our team will respond as quickly as possible to guide you through the process. Once your refund has been processed or your replacement is on its way, we will send you an email update.
We always strive to resolve these issues promptly, and we appreciate the opportunity to make things right!
Can I cancel my order?
Yes. As long as your order has not yet been processed in our warehouse, you can cancel it.
To do this, log in to the customer account you used to place the order. There you will see your order details and can "Cancel order".
Once the order has been processed in our warehouse, it can unfortunately no longer be cancelled. If you need help, you can always contact us using our contact form.